Delivery & Shipping Policy
At Lara Art Store, we are committed to delivering your orders safely and on time. All orders are processed and delivered within 5–10 working days across India. Delivery timelines may vary depending on your location, public holidays, or courier delays.
All shipments are handled through trusted third-party logistics and courier partners.
If you face any issues related to your order, please review our Returns & Refund Policy or contact our support team for assistance.
Domestic Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout before payment is completed.
Occasionally, we may offer free shipping promotions on selected products or order values.
Goods Not Delivered
At Lara Art Store, we aim to provide a smooth delivery experience. However, since deliveries are managed by third-party courier partners, we do not have direct control over their operations.
Non-Receipt of Goods
If your tracking status shows the order as delivered but you have not received the package, please notify us within 24 hours of the delivery update.
You can contact us through:
- Email: support@thelaraart.store
Requests raised after 24 hours of delivery confirmation may not be eligible for investigation or resolution.
Delivery Dispute Resolution
Lara Art Store can raise delivery disputes with courier partners only within the initial 24-hour window after the shipment is marked delivered. Timely reporting helps us resolve delivery issues faster.
Responsibility for Delivery Issues
Lara Art Store will not be responsible for replacement or refund requests in the following situations:
- Incorrect or incomplete shipping address provided by the customer
- Customer unavailable during delivery attempts
- Delivery rejected by customer, security personnel, or reception staff
- Failure to respond to courier calls or delivery notifications
- Multiple unsuccessful delivery attempts resulting in return shipments
To avoid delivery issues, please ensure that someone is available at the delivery location and that your address details are complete and accurate.
Re-shipping Charges
If a shipment is returned due to an incorrect address, incomplete address, or failed delivery attempts, additional shipping charges may apply for re-shipping the order.
In cases where the shipment is lost because of an incorrect or incomplete address provided by the customer, Lara Art Store will not be responsible for refunds or replacements.
Recommended Address Format
To ensure successful delivery, please use the following address format:
- Flat No / House No
- Building Name / Street Name
- Area / Landmark
- City
- State
- Pincode
- Mobile Number
Please avoid assuming that the courier partner will automatically identify your location. Most delivery personnel rely on Google Maps or third-party navigation systems.
Google Maps Verification
We recommend verifying your address on Google Maps before placing an order. Sharing an accurate Google Maps location can help improve delivery success.
Office Address Deliveries
If you are providing an office address, please ensure that reception or security staff are informed about the delivery.
Lara Art Store will not be responsible for returned shipments caused by refusal or non-acceptance at office premises.
Delivery Notifications
Our courier partners may send delivery updates through SMS, WhatsApp, email, or phone calls. Please check your inbox, spam folder, and messages regularly for updates.
International Shipping
For international shipping requests, please contact us before placing your order.
Email: support@thelaraart.store
Contact Us
If you have any questions regarding shipping or delivery, feel free to contact our support team.
Lara Art Store is dedicated to providing a reliable and hassle-free shopping experience for every customer.